Billing Overview and FAQ


Up-Front Payment

Our practice is to collect all known fees when you register at the hospital — including deductibles, co-payments and co-insurance — based on estimated charges. Your final bill will reflect actual charges for services provided, which may be higher or lower than the estimate provided at registration.

If actual charges are higher than estimated, we may ask you for additional payment. If actual changes are lower than estimated, we will process the appropriate refund.


Payment by Insurance


If you have health insurance, we will bill your insurance carrier shortly after your visit. You should also receive an explanation of benefits (EOB) from your insurance company explaining how it processed your claim and the amount due by you. This process is usually complete within 60 days of discharge.

Your insurance company may contact you for additional information to process your claim. Please respond as quickly as possible to ensure you receive the maximum benefit from your coverage.

After the insurance payment has been received, you will receive billing statement from JPS Health Network for the remaining balance, which may include deductibles, co-payments and any non-covered charges. If you have questions regarding the way your claim was processed, please contact your insurance company directly.

Payment is due upon receipt of the billing statement. If payment in full is not possible, JPS Health Network has payment options. Please contact Customer Service at 817-702-6704 to discuss payment options.

For patients with insurance coverage, JPS Health Network will not routinely reduce or waive patients’ copayments, coinsurance or deductibles and will make reasonable efforts to collect an Advance Deposit for non–covered services.


Payment without Insurance


Our facilities offer a discount for patients without health insurance or other third party liability coverage. The discount is equal to 40 percent of the estimated gross charges for anticipated hospital charges. It is automatically applied at the time of billing to all accounts designated as "self-pay" when charity assistance criteria are not met. After the discount is applied, we will ask for payment of the balance in full. If payment in full is not possible, we will work with you to set up a payment plan, obtain coverage through Medicaid or apply for Financial Assistance.

The JPS Health Network uninsured discount applies only to hospital charges. Charges for physician professional services that are provided while a patient is hospitalized, or charges by other providers for non-hospital services, are not covered by JPS Health Network discount policy.


Multiple Bills


Your hospital bill contains charges for hospital services only. Certain professional and physician services are often performed along with hospital services as ordered by your various treating physicians. You will be billed separately for these services provided by your physician, ER physicians, radiologists, hospitalists, pathologists, cardiologists, and anesthesiologists.

JPS Health Network cannot ensure physicians are contracted providers with your insurance company's provider network. If an out-of-network physician provides professional services, it is likely you will be responsible for these expenses. Questions about these bills should be directed to the physician office listed on the billing statement for these services.


Online Bill Payment


If you have a balance after discharge, JPS Health Network website enables you to pay your bill online with by login into MyChart. This is an easy, secure and free way to submit payment. If you do not have access please contact our office at 817-702-6704 to request an activation code.

Payment can also be made over the phone by calling our customer service department at 817-702-6704 Monday to Friday 8am to 4pm. Your account number will be requested for this transaction


Customer Service


We are pleased to answer your questions or provide additional information. Our customer service representatives can be reached at 817-702-6704 from 8 a.m. to 4:00 p.m., Monday through Friday. A representative will request your account number and be available to answer any questions about your account.

Customer service representatives are happy to assist with the following billing services:

  • Pay Your Bill
  • Discuss Payment Options
  • Request an Itemized Bill
  • Address Insurance Coverage Questions



Questions can also be e-mailed to




Who can I contact with questions about my bill?


If you have questions about your bill, you can speak to a Customer Service representative by calling
817-702-6704 (Monday - Friday; 8 a.m. - 4 p.m. CST)

If you have questions about financial assistance, you can speak to an Eligibility Specialist by calling
817-702-1001 (Monday - Friday; 8 a.m. - 5 p.m. CST)


How long does it take to be billed?


The time it takes to receive a bill varies depending on your insurance company. Your insurance determines whether or not you are financially responsible for a portion of services based on your deductible and coverage. You should receive an Explanation of Benefits from your insurance company informing you of claims submitted, how much is being covered by the insurance company, and how much you will owe. Once your insurance company has processed the information, you will receive a bill.


Will I receive one bill for all services provided at JPS Health Network?


JPS Health Network services will be on a single billing statement. However, physicians who practice at our hospital and clinics, radiology, anesthesiology, and certain laboratory services - continue to bill separately.

If you were transported by ambulance or helicopter, you may receive a separate bill from the medical transport company.


How do I make sure I’m not surprised by the amount of my bill?


To help ensure a smooth billing process, we encourage you to take these steps before your visit at JPS Health Network:

  1. Confirm that your insurance is accepted at JPS Health Network or call your insurance company to find out if it has a contract with JPS Health Network.
  2. Check your insurance plan to find out what is and isn't covered and whether or not your service requires authorization.
  3. Confirm the copay amount for your visit, as well as any unmet deductible amount.
  4. Be aware of your coinsurance and out-of-pocket maximum.
  5. Update your coordination of benefits with your insurance plan.
  6. If you do not have insurance, review our financial assistance program


How can I request an itemized statement?


Itemized statements can be requested in 2 ways:

  1. You can speak to a Customer Service representative by calling 817-702-6704 (Monday - Friday; 8 a.m. - 4 p.m. CST)
  2. By emailing

If you send health information to JPS Health Network via email, please know that your message may be sent in an unencrypted email. An unencrypted email means there is a risk that the information in the email and any attachments could potentially be read by a third party when it is sent through the internet.


How do I pay my bill?


JPS Health Network accepts the following forms of payment and does not charge any processing fees:

  • Check or money order
  • Visa, MasterCard and Discover
  • Electronic checks
  • Payroll deduction at point of service (JPS Health Network employees only)
  • Health Savings Account (HSA)

Patients can pay their bill online through MyChart. Patients can also pay in person at any of our clinics or the admissions office at the Main Hospital.

JPS Health Network also accepts payment by phone for no additional charge at 817-702-6704 and by mail using the detachable portion of your billing statement.


Who can assist me with MyChart for Online bill pay?


You can speak to a Customer Service representative by calling 817-702-6704
(Monday - Friday; 8 a.m. - 4 p.m. CST).

What Financial Assistance options does JPS Health Network offer?


If you do not have insurance, or are recently unemployed and no longer covered by insurance, you may qualify for financial assistance. Even if you have insurance, financial assistance may be available under certain circumstances. Our Eligibility and Enrollment Department will be glad to tell you about our financial assistance programs and how to apply for them. A summary of the JPS Health Network financial assistance policy and application can be found on our Financial Assistance Page.


What is a facility fee/treatment room charge?


The facility and/or treatment room charge is the result of JPS Health Network and outpatient clinics being classified as hospital outpatient departments, also called provider-based facilities.

Provider-based billing applies to all patients, regardless of the type of insurance you have. Facility fees also apply to scheduled virtual visits. Virtual visit facility fees support the necessary digital health technology and healthcare services of a provider, which would otherwise be delivered in an outpatient setting. The way your insurance covers facility and/or treatment room charges will be different, based on whether you have insurance through your employer, another insurance company or if you are covered by Medicare.


What does “Hospital Services” mean on my bill?


Hospital Services covers the use of the room and any medical or technical services, supplies or equipment. The facility and/or treatment room charge will be shown here.


What type of questions should I ask my health insurance company?


Before your visit at JPS Health Network, confirm the following with your insurance company:

  • Is my insurance is accepted at JPS Health Network?
  • Which services are and are not covered under my plan?
  • Does my service requires authorization?
  • Are my copay amounts different for different types of services?
  • What are my deductible, coinsurance, and out-of-pocket amounts?


What will I owe at the time of my visit?


Copays are due at the time of service, per your insurance plan. If an estimate was provided to you prior to your visit, a portion of that amount may be requested at the time of your visit. If you have any outstanding balances, you may be asked to pay your balance or make payment arrangements.


Is my insurance accepted at JPS Health Network?


There are three ways to find out if JPS Health Network accepts your insurance:

  • Look for your insurance plan on our accepted insurance page.
  • A scheduler can check if your insurance is accepted when you call to schedule your visit.
  • Ask your insurance company if it has a contract with JPS Health Network.


Billing Inquiry

Patient Financial Services is dedicated to providing you quick response to your billing and account questions. If you have any other billing question, please contact us at:

Phone: 817-702-6704
Fax: 817-702-6696
Open Monday-Friday
8 a.m. to 4 p.m.